The terms “We” / “Us” / “Our”/”Company” individually and collectively refer to M/s THE CCRAFT TREE and the terms “Visitor” ”User” refer to the users.

This page states the Terms and Conditions under which you (Visitor) may visit this website (“Website”). Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site. The business, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this Website.

Use of Content

All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under license, by the business and / or its associate entities who feature on this Website. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.

You may not sell or modify the content of this Website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organization’s or entity’s written permission.


(A) Security Rules

Visitors are prohibited from violating or attempting to violate the security of the Web site, including, without limitation, (1) accessing data not intended for such user or logging into a server or account which the user is not authorized to access, (2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization, (3) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or “Trojan horse” to the Website, overloading, “flooding”, “mail bombing” or “crashing”, or (4) sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. The business and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

(B) General Rules

Visitors may not use the Web Site in order to transmit, distribute, store or destroy material (a) that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or (c) that is libelous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.


The User unilaterally agree to indemnify and hold harmless, without objection, the Company, its officers, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of or their breach of the terms.


User agrees that neither Company, Proprietor, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user’s transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if Company has been advised of the possibility of such damages.

User further agrees that Company shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct or/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent.

User agrees that Company shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall Company’s total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to Company, if any, that is related to the cause of action.


We ship world wide

Due to customization of the products we take minimum a weeks time, depending on the quantity ordered.

Cash on Delivery option is only available for orders within Agra.

We will keep the customer updated with the shipping and delivery status of the purchase through registered email/sms of the customer.

THE CCRAFT TREE will not be held liable and responsible for loss of package if the address provided by the customer is wrong/incomplete and/or non availability of the recipient.

Shipping charges varies according to the weight and quantity of the products ordered


We do not allow exchange of products after the sale is completed.

We allow replacement of the product in case of damaged/wrong items being delivered and in that case you have to inform us within 24 hours of receiving the product. Products should be returned in their original packaging to qualify for replacement.

Should you fail to inform us about the above said within the stipulated time and other conditions mentioned for replacement, we reserve the right to accept or reject such request from your side.

Shipping and handling charges for replacement of such defective products shall be borne us.

We do not guarantee refund if the product gets delivered to a wrong address which was provided by the customer and if the delivery is unsuccessful due to non availability of the recipient.

We will refund the required amount within 7-10 working days if the order gets cancelled from our side due to any unforeseen reasons.

Online refund will be credited to the source account from which the purchase was initially made and this process might take upto 7-10 working days.


Purchase of any product listed on the website is subject to availability of stock.

We reserve the right to do the following at any given point of time:

To modify the prices of the products listed on the website

To limit the quantities purchased by you

To modify, suspend and discontinue any product

When you place an order on our website you agree to pay the following:

The price of the product as mentioned on the website

Any charges or taxes incurred by you or on your behalf arising from the purchase of such products.

We truly value the suggestions/feedback of our customers and for that you can write to us at


You will receive a confirmation email on your registered email id and SMS on your registered mobile number within the next 12 hours of your purchase.

By signing up on the website the customer agrees to receive all communications regarding order status, delivery and promotions/offers.

Any order placed on our website is an offer to purchase and is subject to confirmation from THE CCRAFT TREE.

All the orders received are usually processed within 2 working/business days and also on due acknowledgement of the payment being credited in our account.

Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas and other submissions disclosed, submitted or offered to the site on or by this site or otherwise disclosed, submitted or offered in connection with your use of this site (collectively, the “comments”) shall be and remain the property of M/s THE CCRAFT TREE. Such disclosure, submission or offer of any comments shall constitute an assignment to M/s THE CCRAFT TREE of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the comments. Thus, M/s THE CCRAFT TREE owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any comments. M/s THE CCRAFT TREE will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish display and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. M/s THE CCRAFT TREE is and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay any compensation for any comments; or (3) to respond to any comments. You agree that any comments submitted by you to the site will not violate this policy or any comments. You agree that any comments submitted by you to the site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no comments submitted by you to the website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”.

M/s THE CCRAFT TREE does not regularly review posted comments, but does reserve the right (but not the obligation) to monitor and edit or remove any comments submitted to the site. You grant M/s THE CCRAFT TREE the right to use the name that you submit in connection with any comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any comments you submit. You are and shall remain solely responsible for the content of any comments you make and you agree to indemnify M/s THE CCRAFT TREE and its affiliates for all claims resulting from any comments you submit. M/s THE CCRAFT TREE and its affiliates take no responsibility and assume no liability for any comments submitted by you or any third party.

Copyright & Trademark

All rights, including copyright, in this website are owned by or licensed to M/s THE CCRAFT TREE. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of M/s THE CCRAFT TREE. You may not modify, distribute or re-post anything on this website for any purpose. No trademark or service mark license is granted in connection with the materials contained on this site. Access to this site does not authorize anyone to use any name, logo, or mark in any manner.

You Agree & Confirm

That in the event that a non – delivery occurs on account of a mistake by you (i.e wrong name or address or any other wrong information) any extra cost incurred by M/s THE CCRAFT TREE for re-delivery shall be claimed from you.

That you will use the services provided by the site, its affiliates, consultants and contracted companies, for lawful purpose only and comply with all applicable laws and regulations while using and transacting on the site.

You will provide authentic and true information in all instances where such information is requested of you. M/s THE CCRAFT TREE reserve the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partially), it has the right in its sole discretion to reject the registration and debar you from using the services and/or other affiliated websites without prior intimation whatsoever.

That you are accessing the services available on this site and transacting at your best and prudent judgement before entering into any transaction through this site.

That the address at which delivery of the product ordered by you is to be made be correct and proper in all respects.

That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.

Agra, Uttar Pradesh, India, Jurisdiction Only.

Grievance Redressal

Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed.

Mrs. Sanchita Agrawal (Grievance Officer)




Ph: (+91)-9927020105